Overview

Return & Refund Policy

Equipment Returns

Our return policy for purchased equipment lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, equipment must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

Installation Services

Installation services are non-refundable and cannot be returned or canceled for a refund. Once installation services have been purchased and/or scheduled, the installation fee is non-refundable.

The purchase of installation services is separate from the purchase of equipment. Any return of purchased equipment is subject to the 7-day equipment return policy above.

Non-Returnable Items

The following items are not eligible for return:

  • Equipment returned more than 7 days after purchase
  • Equipment that has been used or installed
  • Equipment that is damaged or missing parts for reasons not caused by our error
  • Equipment not returned in its original packaging
  • Downloadable software or digital products
  • Gift cards
  • Any other items specifically identified as non-returnable at the time of purchase

Refunds

Once your returned equipment is received and inspected, we will notify you whether your return has been approved or rejected.

If approved, your refund will be issued to your original method of payment. Please allow your financial institution additional time to process and post the refund.

Defective or Damaged Equipment

If equipment arrives damaged or is defective, please contact us as soon as possible. We will review the issue and determine whether the equipment qualifies for replacement, repair, or another appropriate resolution.

Sale Items

Sale items are non-refundable unless otherwise required by law or specifically stated at the time of purchase.

Shipping Costs

Customers are responsible for the cost of shipping returned equipment. Original shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount.

Need Help?

If you have questions about a return or refund, please contact us at petmanagementsystems@petstop.net.